SOLETKS Supports 150 Ton Domestic Hot Water Project At Tarim University In Xinjiang​

On August 30, 2023, the campus of Tarim University in Xinjiang was scorched by the blazing sun, and the construction area on the school's roof was in a bustling state of intense activity. A number of workers were operating in an orderly manner around equipment such as solar collectors and pipelines, with every link—from measurement and installation to commissioning—being carried out in a systematic way. At the site, Zhang Wenqing, a technical instructor from SOLETKS Solar Energy, moved among the construction team: at times, he bent down to check the installation accuracy of the equipment; at other times, he picked up the blueprints to explain the key construction points to the workers in detail, providing professional technical guidance to ensure the smooth progress of the project.

"On-site technical guidance like today's is a regular part of our work at the company. In addition to coming to project sites to follow up on progress and solve problems, we also provide technical support to projects across the country at any time through video calls and phone communications, ensuring that every project progresses with high quality," Zhang Wenqing told reporters while checking the pipeline joints against the construction standards. As a member of SOLETKS's technical service team, he has long been accustomed to traveling between various project sites, using his solid professional capabilities to solve practical problems for customers. Since its launch, the 150-ton domestic hot water project at Tarim University in Xinjiang has become a key priority for the SOLETKS team due to its tight construction schedule and high technical requirements.

Looking back at the project's launch phase, SOLETKS's technical personnel have been fully involved with a highly responsible attitude throughout the entire process—from the design of the front-end system technical scheme, to organizing multi-party discussions to finalize the plan, and then to refining the construction scheme for each specific link. Whether it was the selection of a single component, the orientation of a pipeline joint, the overall layout planning of the solar system, or the calculation of operational efficiency, the technical team repeatedly deliberated, conducted strict checks, and provided the most professional suggestions based on the actual conditions of the project. "When we communicated with SOLETKS's technical team about the scheme, their level of attention to detail exceeded our expectations. For example, in response to the large day-night temperature difference in Xinjiang, they specially optimized the pipeline insulation scheme; and considering the school's demand during peak water usage periods, they adjusted the water tank capacity and the circulation system. Every detail was closely aligned with our actual needs," recalled a staff member of Tarim University in charge of the project.

What delighted the customer even more was that when signing the contract, a relevant person in charge of Tarim University said with a smile: "We originally only intended to purchase solar hot water system products. Unexpectedly, SOLETKS not only provided high-quality equipment but also gave us a full set of technical scheme design and full-process on-site guidance services as additional benefits. It's like paying for one thing but receiving two 'products'—this value-added service is really practical!" Behind this recognition lies SOLETKS's in-depth practice of the service concept of "customer-centricity". As a group enterprise focusing on the design, R&D, manufacturing, and construction of flat-plate solar systems, SOLETKS has always been well aware that high-quality products are just the starting point of its services. To truly win customers' trust, it is essential to provide customers with comprehensive and high-value-added services.

Over the years, SOLETKS has been committed to creating an integrated "product + service" solution for customers. On the basis of providing high-quality flat-plate solar products, it proactively extends its service chain to offer value-added services such as technical scheme design and construction scheme design. Whether it is for hot water needs in public buildings such as schools and hospitals, or in scenarios like residential communities and industrial parks, SOLETKS can customize exclusive schemes according to the characteristics of each project. This allows customers to enjoy the convenience brought by clean solar energy while gaining more additional value beyond their expectations.

The ability to provide such services stems from the strong technical support of SOLETKS. As a professional intelligent manufacturer of flat-plate solar energy products, the company not only owns intelligent production equipment to ensure stable and reliable product quality but also has built an experienced technical service team. Sixty percent of the technical service personnel in the team have more than 20 years of experience in the industry. They have witnessed the development of China's flat-plate solar energy industry and accumulated a wealth of experience in the design and construction of solar application systems. When faced with project requirements in different regions and scenarios, these technical personnel can quickly and accurately grasp the core points, and provide personalized technical schemes and detailed construction drawing design services based on customers' actual needs and the local climate and geographical conditions.

SOLETKS's technical schemes cover all details of the system's operation—from the installation angle of the collectors and the placement of insulated water tanks, to the layout planning of circulation pipelines and the parameter setting of control systems. Each link undergoes scientific calculation and repeated verification, all to ensure that the entire solar hot water system operates efficiently, stably, and safely, maximizing the advantages of clean energy and reducing energy consumption costs for customers.

In the process of designing technical schemes, SOLETKS's technical personnel also pay special attention to balancing the functionality and practicality of products with customers' personalized needs and budget constraints. They conduct in-depth communication with customers through multiple rounds, patiently listening to customers' needs and expectations, and understanding the actual budget limitations of the project. On the premise of not affecting the system's performance, they optimize the scheme design to provide customers with the most cost-effective solutions. "Our goal is not simply to complete a project, but to make customers feel professional, worry-free, and assured throughout the entire cooperation process, and to ensure that every solar hot water system can truly meet the long-term needs of customers," said the person in charge of SOLETKS's technical department.

Currently, the construction of the 150-ton domestic hot water project at Tarim University in Xinjiang is still progressing in a tense and orderly manner. Under the full-process guidance of SOLETKS's technical team, all indicators of the project are in line with expectations, and it is expected to be completed and put into use on schedule. By then, the system will provide stable and sufficient domestic hot water for the teachers and students of Tarim University, helping the school build a green and low-carbon campus. This project is just a microcosm of SOLETKS's many high-quality service cases. In the future, SOLETKS will continue to uphold the concept of "quality first, service foremost", continuously improve its technical strength and service level, provide more customers with higher-quality and more efficient flat-plate solar solutions, and continue to move forward on the path of promoting the application of clean energy and contributing to the achievement of the "dual carbon" goals.